Your satisfaction is our priority
At Day to Day Gifts, we take pride in delivering high-quality customized products. We understand that sometimes things don't work out as expected, and we're here to help. This policy outlines the terms and conditions for returns, exchanges, and refunds.
Please read this policy carefully before placing your order. For customized and personalized products, special conditions apply.
Standard products can be returned within 7 days of delivery if they are unused and in original condition.
Report any manufacturing defects or damage within 48 hours of receiving the product with photos/videos.
If you receive the wrong product, notify us within 24 hours. We'll arrange immediate replacement.
Don't ship the product back without contacting us. Reach out via WhatsApp, email, or phone with your order details.
Send clear photos/videos of the product, packaging, and any defects or issues you've identified.
Our team will review your request and provide a Return Authorization (RA) number if approved.
Pack the product in its original packaging with all tags, accessories, and documentation intact.
Ship the product to our return address using a trackable shipping method. Keep the tracking number.
Once we receive the product, we'll inspect it within 2-3 business days.
If approved, we'll process your refund or send a replacement within 5-7 business days.
Exchanges are accepted for non-customized products within 7 days of delivery, subject to availability. The product must be in original, unused condition with all tags and packaging.
Refunds are processed after we receive and inspect the returned product. The refund amount will be credited to the original payment method used during purchase.
You'll receive a 100% refund (including shipping) if:
• The product has a manufacturing defect
• We delivered the wrong item
• The product was damaged during shipping
• Customization doesn't match approved proof
Since customized products are made specifically for you, they are generally non-returnable. However, we stand behind our quality and workmanship.
If you receive a damaged or defective product, we'll make it right immediately. Your satisfaction is our priority.
Our customer support team is here to assist you with any return or exchange queries.
Day to Day Gifts - Returns Department
123 Gift Street, Returns Section
Mumbai, Maharashtra 400001
India
A: You can cancel non-customized orders within 2 hours of placement for a full refund. For customized orders, cancellation is possible only before design approval.
A: If the product is defective or we made an error, we cover return shipping. For other returns, customer is responsible for return shipping costs.
A: After we receive and approve your return, refunds are processed within 5-7 business days. Bank processing may take additional 3-5 days.
A: Customized products are generally non-returnable unless there's a manufacturing defect or the product doesn't match the approved design proof.
A: Contact us immediately! We'll arrange pickup of the wrong item and send the correct product at no additional cost.
A: No restocking fee for returns with proper authorization. Unauthorized returns may incur a 20% restocking fee.